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Have a question about our services and policies?
This is the
place to receive answers to the most frequently asked questions about doing business with
FireWire-1394.com.
Credit Card Transactions - Your credit card is debited only when your order is filled. If part of your order is placed on back
order, you are charged only for the items we ship, plus the full cost of shipping. The items on back
order will be shipped when available and your card debited for only the outstanding items.
Payment by check - After receiving the check, two
to three weeks is allowed for
the check to clear the bank. After this period and before
shipping the order, the bank may be contacted to verify receipt and payment of
the check.
About security -
We are aware that many
people are wary of e-commerce and on-line shopping. Most of these fears center on
the transmittal of personal and financial information over the Internet and the perceived
risk of releasing sensitive data to unscrupulous eyes.
As an on-line
shopper, you should know that the Fair Credit Billing Act provides protection for
consumers who use their credit cards online. This law gives consumers the right to
dispute charges on their monthly bill. In general, consumers are held liable only
for the first $50 of fraudulent charges.
When you shop on-line with
FireWire-1394.com, our secure (SSL) server encrypts all
payment information that you transmit to us while using our site. This includes your name,
address and credit card number and expiration date. The encryption process takes all of
the personal information and converts it into code that is securely transmitted over the
Internet.
You also do not need to worry about your e-mail address or other personal
information being given to other companies. We do not sell and/or share our names
with anyone-period.
If you still
do not wish to provide your credit card number to us via the internet, you can still order
your products online and choose "Order
by Credit Card using FAX" or "Order
by Credit Card through Postal Mail" as your payment type during
the checkout process. You will then be presented with a form to print,
fill-in your credit card info and then fax or mail to us.
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How To Place An Order - Placing an order with
is
very easy. Merely locate the item(s) you wish to purchase from the extensive selection we
offer and follow these simple steps:
1. When the desired product is found, click the "Add to Shopping Cart"
button .
2. You will be asked for the location your order will ship to and the method you
wish to use for delivery. The contents of your shopping basket will then be
displayed (including the shipping costs based upon your location and the
shipping method). You may
continue shopping by clicking on "Continue Shopping", or you may go to checkout
by clicking on "Checkout Now". Each time additional items are
selected for purchase, by clicking on the associated "Add to Shopping Cart" button, this
Your Shopping Cart page will appear to show the total contents, price and
shipping costs. Items may be removed from
the shopping basket by setting the quantity to 0 and clicking on the "Change
Qty" button. You may also change the shipping method by clicking the
"Click here to change shipping method" link.
3. When you are through shopping, click the "Go To Checkout Now" button on
the product's page or on "Checkout Now" on the Your Shopping Cart page
to proceed with your purchase.
4. You will be asked for your tax zone information (we are
located in Texas and must charge Texas residents sales tax). Choose your
location from the drop down box and then click "Continue Check Out".
5. You will then be asked how you would like to pay for your order. Your choices
are:
-
Order By Credit Card Online
Choose this option if your order is being shipped to the same exact address as
the statements for your card use mailed.
-
Order By Credit Card Online (separate
billing and shipping addresses)
Choose this option to provide us with the exact billing address for your card,
but have the order shipped to a different location.
-
Order
by Credit Card using FAX
Choose this if you want to fax your order. A page suitable for printing and
faxing will appear in your browser when you click "Submit"
-
Order
by Credit Card through Postal Mail
Choose this if you wish to mail your order to us. A page suitable for
printing and mailing will appear in your browser when you click
"submit".
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International Orders - We welcome orders for
shipment outside the USA. These orders are shipped via United Parcel
Service Worldwide delivery service. For details see our International
Shipping page
We also ship to APO/FPO addresses. See our general
shipping information page for details.
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Contacting FireWire-1394.com - For a list of
contact methods, click the "Contact Info" button
on any web page.
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Return Policy - Unopened box items with
the required RMA number can be returned for refund within 15 days from the date
the customer received the merchandise. As soon as the returned item is
received and inspected to verify unopened box status, the customer will be
refunded the item's purchase price less a restocking fee equal to 15% of the
item's purchase price. Shipping and insurance charges are not refunded.
Defective products returned within
30 days of the invoice date with the required RMA
number will be replaced with the identical
item. After 30
days, please contact the manufacturer directly for repair/replacement. No
returns will be accepted without an RMA number.
All
products (unless noted on our web site) are sold with the full manufacturer's warranty.
The warranty period and service varies by manufacturer and product (please refer to the
manufacturer's warranty information included with your product). Extended warranties are
sometimes offered directly through the manufacturer; please contact the manufacturer
if you are interested in purchasing an extended warranty.
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How To Receive An RMA Number - To
request an RMA number for a defective product provide the following information
by email to our Returns Department in order to receive a Return
Merchandise Authorization, (RMA) number.
1. Your original order confirmation number
2. Product description or product part number
3. Customer name
4. Reason for the return
5. Customer email address
Please refer to the following instructions when sending your original item back:
1. All items must be in original condition with all packing material, manuals, and
software and registration card(s). We will not accept the return of any
product if the UPC code has been removed from the packaging.
2. Remember to include your packing slip from the original order (be sure to make a copy
for your records).
3. You must write your RMA number on the outside of the package. The RMA number is good
for only one (1) item and must match the product authorized for return.
4. Return your package to the address supplied in the RMA. You must send your package(s) via UPS,
Federal Express, or other delivery service that provides tracking information. Don't send
your package via the U.S. Mail.
5. The customer must prepay all shipping and handling charges.
6. Immediately upon shipping your return, email the return's tracking number(s) to:
returns@firewire-1394.com
Note: The original item(s) must be received by our warehouse within 10 business days (two
calendar weeks) of receipt of your return instructions. Any discrepancies could result in
a delay of the replacement.
Once the returns department has received your defective product, we will immediately
ship your replacement (dependent on stock availability) to the same address as the
original order.
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Defective Item - Anytime after the first 30 days
from our invoice date, all returns and replacements must be handled directly with the
manufacturer. Manufacturer's warranties vary on each product. Extended warranties are
sometimes available directly from select manufacturers. Manufacturer information is
subject to change without notice.
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Shipping - We will ship your product to
you by UPS. We ship to street addresses in the U.S. only, sorry we cannot ship to
P.O. boxes. You have the option of UPS next day, second day, or economy (ground) shipping.
Shipping charges are automatically calculated for you when placing an order. For any
shipment that is refused, you will automatically be charged $25.00.
Same Day
Shipping: If you place your order by 3:30 p.m. CST Mon - Fri, and the product is in stock,
your order will be shipped that day. Note: We cannot deliver to P.O. Boxes. Shipments are
subject to stock availability. Shipping costs vary depending upon the area to which the
order is being shipped.
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Shipping Days, Monday - Friday - Holiday exceptions
include: New Years Day (plus one business day before or
after*); Birthday of Martin Luther King, Jr.; Washington's
Birthday (President's Day); Good Friday; Memorial Day; Independence
Day; Labor Day; Columbus Day; Veterans Day; Thanksgiving (plus the Friday after); and Christmas
(plus one business day before or after*).
*Holidays that fall on Saturday are usually scheduled the
Friday before and holidays that fall on Sunday are usually scheduled the Monday after.
Product Information - If you have questions
regarding a product we offer prior to your purchase, our product specialists will be happy
to answer your questions. Please send your questions to info@firewire-1394.com.
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Order Acceptance Policy - The receipt of an electronic
order confirmation from FireWire-1394.com does not constitute the acceptance of an order or as a
confirmation of an offer to sell. FireWire-1394.com reserves the right, without prior notification,
to limit the order quantity on any item. FireWire-1394.com reserves the right, without prior
notification, to limit order quantities of any product to any customer and the right to do
business with any individual or business.
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